Question 1

Do I need a referral from my family doctor to get an appointment?

Accepted Answer

You can make a direct appointment with our clinics. No referral is required.

Question 2

How do I book an appointment?

Accepted Answer

You can book an appointment by contacting our clinic directly.

Call us to schedule a time that works for you. 
Email us if you prefer to book electronically.

You can find the contact info for our Ancaster clinic here (https://www.myfootclinic.ca/contact-ancaster)and our Upper James clinic here.(https://www.myfootclinic.ca/contact-hamilton)

Question 3

Will my visit be covered under OHIP?

Accepted Answer

No, chiropody services are not covered by OHIP. Chiropody is a privately funded healthcare service in Ontario, which means patients are responsible for the cost of their visit. Many people use extended health benefits, workplace insurance, or private health plans to help cover their treatment. Coverage varies by insurer, so it’s always a good idea to check your plan for details.

Question 4

Are your clinics able to direct bill my insurance?

Accepted Answer

It depends on your insurance company. Some plans allow direct billing for chiropody services, while others require patients to submit their own claims. Even if your insurer doesn’t support direct billing, we can always help with claim submission by providing detailed receipts and guidance to make the process as smooth as possible.

Question 5

Where are your clinics located?

Accepted Answer

We have 2 locations. We are in Ancaster and Hamilton.
Ancaster: 2-352 Wilson St. E., Ancaster ON (in the Village Green plaza).
Hamilton: 1030 Upper James St., Hamilton ON (across the street from the Toyota dealership.)

Question 6

Do your clinics offer custom orthotics?

Accepted Answer

Yes, our clinics provide custom-made orthotics,(https://www.myfootclinic.ca/custom-made-orthotics) and every pair is crafted in our in-house orthotic lab. This allows us to control the entire process from assessment to fabrication, ensuring precision, quality, and a perfect fit. Because we make orthotics in‑house, adjustments can be completed quickly, and patients receive devices tailored exactly to their foot mechanics and treatment needs.

Question 7

What payment methods do your clinics accept?

Accepted Answer

Our clinics accept all major payment methods except American Express. You’re welcome to pay using Visa, Mastercard, debit, or cash. We provide detailed receipts for easy claim submission.

FAQ